bed9's Privacy Policy

1 Introduction & Scope

bed9 is an entertainment-focused online casino and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains what information is collected about you when you use the bed9 platform, how that information is used, who it may be shared with, and what steps are taken to protect your information.

By using our services through the bed9 website, mobile application, or any other digital channel, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy should be read together with bed9's Terms & Conditions and Responsible Gaming policy.

2 Information We Collect

bed9 may collect user information from various sources. This information is divided into the following categories:

2.1 Registration & Account Information

Information you voluntarily provide when creating an account may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment-related information — bKash, Nagad, Rocket, or bank account details
• Identity document details (for verification purposes where applicable)

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser type and operating system information
• Time spent on the platform and browsing patterns
• Login time and date
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Transaction information related to deposits, withdrawals, and gaming activity is stored. This includes transaction amounts, methods, and timestamps.

2.4 Communication Information

When you contact our support team — via live chat or email — a record of that communication may be retained, which helps us provide better service in the future.

3 Purposes of Using Information

bed9 may use collected information for the following purposes:

• Account management: To create, verify, and keep accounts secure.
• Service delivery: To provide games, betting, and other entertainment services without interruption.
• Financial transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Security assurance: To detect and prevent fraud, money laundering, or other unauthorized activity.
• Age verification: To ensure that only users aged 21 or above are able to use the platform.
• Customer support: To resolve user issues and answer questions.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyze user experience and improve service quality.

bed9 never sells your information or provides it to third parties for commercial purposes.

4 Information Sharing & Third Parties

bed9 may share information in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected third parties for payment processing, identity verification, and technical infrastructure management. These partners are contractually bound to comply with bed9's privacy standards.

4.2 Legal Authorities

Information may be disclosed to relevant authorities to comply with court orders, government directives, or applicable legal requirements.

4.3 Security & Fraud Prevention

Information may be disclosed as necessary to protect account security, detect fraudulent activity, or maintain the integrity of our platform.

4.4 Corporate Changes

If bed9 undergoes a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5 Data Security Measures

bed9 takes industry-standard technical and organizational measures to keep user information secure:

• SSL encryption: All information transmitted through the platform is encrypted using SSL/TLS technology.
• Secure server infrastructure: Data is stored in secure data centers where unauthorized access is strictly controlled.
• Password hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are always used.
• Two-factor authentication (2FA): An additional verification layer is available to protect your account.
• Regular security audits: Regular security tests are conducted to identify system vulnerabilities.
• Access controls: Only authorized staff can view necessary information, and only to a limited extent.

However, 100% security on the internet can never be guaranteed. You are requested to immediately notify our support team of any suspicious activity or security concerns.

6 Cookie Policy

The bed9 platform uses cookies and similar tracking technologies. These technologies store small data files in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform. Without these, the service does not work properly.
• Functional cookies: To remember your preferences and settings, such as language preference or login information.
• Analytics cookies: Collect anonymous information about platform usage, which helps improve the service.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, this may limit certain features of the platform. Disabling cookies may affect login sessions and personalization features.

7 Data Retention Period

bed9 retains user information only for as long as necessary:

• Information for active accounts is retained for the entire duration the account remains active.
• After an account is closed, certain information may be retained for a specified period in accordance with applicable legal or regulatory requirements.
• Financial transaction records may be retained for an extended period for audit and legal purposes.
• Once no longer needed, information is securely deleted or anonymized.

8 User Rights

As a bed9 user, you have the following rights regarding your own information:

8.1 Right of Access

You may ask us at any time what information is held about you. Information will be provided within a reasonable time after receiving your request.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, where there is no legal obligation to retain it, you may request that your information be deleted. However, financial transaction records and identity verification information may need to be retained due to regulatory requirements.

8.4 Right to Data Portability

You may request to receive your information in a structured, easily readable format.

8.5 Right to Object to Processing

In certain circumstances, you may object to the use of your information for marketing purposes.

To exercise these rights, contact us at [email protected].

9 Privacy of Minors

bed9 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

If it comes to our attention that a minor has created an account, that account and all associated information will be deleted immediately. If you believe a minor is using our platform, please let us know.

10 International Data Transfers

Servers used to provide bed9's services may be located in various countries. Appropriate safeguards are ensured when data is transferred internationally.

Countries to which data may be transferred may not have the same level of data protection laws as Bangladesh. However, bed9 always ensures appropriate protection of your information through contractual obligations.

11 Third-Party Links & Services

The bed9 platform may occasionally reference third-party game providers or services. These third parties have their own privacy policies and bed9 is not responsible for their data collection practices. Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may have their own privacy practices.

Payment services — such as bKash, Nagad, or Rocket — are governed by their own terms and conditions and privacy policies.

12 Policy Changes

bed9 may update this privacy policy from time to time. For significant changes:

• A notice will be displayed on the platform.
• Registered users may be notified by email.
• The "Last updated" date at the top of the policy will be updated.

If you continue using the platform after changes are made, you will be considered to have consented to the updated policy. It is therefore recommended that you visit this page regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live chat: Available 24/7 through the platform
• Language: Support is available in both Bengali and English

We will endeavor to respond within a reasonable time after receiving your request or complaint. More complex matters may take longer, and you will be kept informed in such cases.